Privacy Policy

1. Introduction

Hopewell Psychiatry & Wellness (“we,” “us,” or “our”) is dedicated to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and safeguard your information when you visit our website, complete online forms, or provide consent to receive SMS communications.

2. Types of Information We Collect

We may collect the following personal information:

• Name

• Email address

• Phone number

• Appointment details or service-related inquiries

• Information submitted through contact forms

• Device or browser information collected through analytics tools

• Information provided through SMS opt-in or verbal consent

3. How We Collect Information

We collect information through the following methods:

• Information you provide through website forms

• Information shared during consultations

• SMS opt-in forms and consent submissions

• Automated website analytics, including cookies, IP address, and device information

4. How We Use Your Information

We collect personal information to:

• Schedule appointments and deliver services

• Send SMS reminders, updates, and important notifications

• Respond to inquiries and support requests

• Provide telehealth and psychiatric wellness services

• Improve website performance and user experience

• Maintain internal administrative and compliance records

5. Data Security

We implement industry-standard administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse. These measures include secure systems, encrypted communications, restricted access, and continuous security monitoring.

6. Information Sharing

We do not sell or share your personal information with third parties for marketing or promotional purposes.

Required TCR Statement (must appear exactly):

“Mobile Opt in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.”

We may share information only when necessary to:

• Comply with legal or regulatory obligations

• Work with trusted service providers who support our services

• Assist with essential operations, including scheduling, billing, and communications

7. Your Rights

You have the right to:

• Access your personal information

• Request corrections or updates

• Request deletion of your information when legally permitted

• Withdraw SMS consent at any time by replying “STOP”

• Request details about how your information is collected and used

To exercise these rights, please contact us:

📧 Email: info@hopewellpsychiatry.org
📞 Phone: (240) 788-3883

8. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact:

Hopewell Psychiatry & Wellness
📧 Email: info@hopewellpsychiatry.org
📞 Phone: (240) 788-3883
🌐 Website: https://hopewellpsychiatrywellness.com/

Terms and Conditions

1. Acceptance of Terms

By using the Hopewell Psychiatry & Wellness website or services, you agree to these Terms and Conditions, including our policies regarding SMS communications, privacy practices, and messaging disclosures.

2. SMS Consent Communication

Phone numbers collected for SMS communications are used only for:

• Appointment reminders

• Follow-up messages

• Billing or account inquiries

• Service-related updates

Phone numbers are never sold or shared with third parties for marketing or promotional purposes.

3. Types of SMS Communications

If you consent to receive SMS messages from Hopewell Psychiatry & Wellness, you may receive:

• Appointment confirmations and reminders

• Follow-up messages

• Billing notifications

• Service updates

Example Message:

“Hello, this is a reminder of your upcoming appointment with Hopewell Psychiatry & Wellness. Reply STOP to opt out at any time.”

4. Message Frequency

Message frequency may vary depending on your interactions with us. Most users can expect to receive 2–3 messages per week.

5. Potential Fees

Standard message and data rates may apply based on your mobile carrier’s plan.

6. Opt-In Method

You may opt in to receive SMS communications by:

• Completing an online consent form on our website

• Providing verbal consent during scheduling or consultation

7. Opt-Out Method

You may opt out of SMS communications at any time by:

• Replying “STOP” to any text message

• Emailing us at info@hopewellpsychiatry.org

• Calling us at (240) 788-3883

8. Help / Support

If you need assistance regarding SMS communications:

• Reply “HELP” to any SMS message

• Email: info@hopewellpsychiatry.org

• Phone: (240) 788-3883

9. Standard Messaging Disclosures

• Message and data rates may apply.

• You may opt out at any time by replying “STOP.”

• Reply “HELP” for assistance.

• Message frequency may vary.

Disclaimer

By providing your phone number to Hopewell Psychiatry & Wellness, you consent to receive SMS messages for appointment reminders, follow-up communications, billing notifications, and service updates. Standard message and data rates may apply according to your mobile carrier’s plan. Message frequency may vary depending on the nature of your interactions with us. You may opt out at any time by replying “STOP.” For additional assistance, reply “HELP” or contact us at info@hopewellpsychiatry.org or (240) 788-3883.